The Blanket Bumble - Best Friend To The Rescue

Last month on vacation my daughter left a little blanket at a Holiday Inn in PA between NYC and our home base of Bainbridge, PA. At this Holiday Inn we didn't have the best experience before the blanket leave behind. I don't know if it's a male thing but my husband wanted to make sure we left with what we paid for and not a cent more.

With his vast hospitality knowledge we left with quite a discount and without the blanket. This was the first trip where I allowed my daughter to pack her own stuff. There was no judgement and just a few guidelines as far as what to pack, and what she could and could not bring. She asked if she could bring a small blanket for the plane and I said yes.

She grabbed a little pink one she had had since she was a baby and off we went. It made it to hotel #1, my best friend's house, NYC, and then the final hotel before departing from our possession. We realized it had not made it into the rental car for the journey back to home base the same day we checked out of the hotel and my husband called to confirm they had it, to then have it set aside and  sent back our direction.

When I was younger my uncle had taken me on trips with my cousins from time to time to Baltimore and such. I was the little anxious girl who couldn't travel without her stuffed animals. I once left like 5 stuffed animals in a hotel as he was not one to remember the excess stuff in the midst of adventure. I was beside myself. One call to the hotel and one FedEx box later, they came home to me less than a week after the departure.

I asked my husband after his quest for better Holiday Inn service to handle the exchange. I was ill-prepared for the drama that would ensue. 

First I was harassing my husband every other day, which I'm sure he loved about, "Oh did you call them? Did they give a tracking number? Did they return your call?" The responses kept varying from "I am waiting for the Manager," to "Oh they are emailing me the tracking number."

I started to think he was just saying whatever he need to in order to get me to leave him alone. It was the most obnoxious thing. The whole time I'm texting my best friend about the whole thing and she's agreeing with me that it sounds like the hotel is dropping the ball or hating on us for the lax customer service commentary at check out.

There is this song and dance around everything and people saying it has been sent or that a tracking number will be emailed for three weeks. Three weeks of the weird, broken and strange communications or dare I say lack there of.

Finally I call myself and the employee says they never got a credit card number. I give them the card number. It's not working. Impossible but technology is fickle. I give them a debit card number with money to be spent in that account. It doesn't go through. Impossible and so I say, "I think it's the system you're using." What do they tell me to do? I have to call FedEx.

Then I call FedEx and they inform me that they just changed their system. In order to give Holiday Inn the shipping label I must set up a personal Fed Ex account, buy said label and EMAIL the Holiday Inn people the label and wait for them to send. This seems like a LOT to ask of front desk associates who haven't though to USE THE POST OFFICE instead, or have yet to figure out the new mode of FedEx.

Finally my friend says, "Do you want me to just go and get it?" This thing is 90 minutes away. The stubborn mom part of me wants to win the blanket battle and make this hotel get their shit together. They have it. We want it back. Will my daughter live without it? Absolutely, but seeing as they still have the damned thing, can we just have it back?

Best friend to the rescue. Calling to say it would be picked up was another great adventure. I gave the name and spelled it and gave them the pick up window. They said "Okay, but she needs to be prepared to show ID." They can't figure out FedEx but card like a bar for a blanket apparently?

Yesterday I got the picture, my new favorite picture by the way, of my best friend outside of the hotel with the blanket on her shoulder. Operation Blanket Retrieval was a success! She selflessly offered to send the blanket by way of the post office, a genius idea by the way, tomorrow and I said not to. I said to wait.

This may seem odd but the entire exchange has kept me in a weirdly pensive perspective. I realized that, one small thing left behind was a weird stress. No one was losing sleep but it ricochet'd into an argument and nagging between my husband and I, my daughter just wanted a blanket back, an experiment in horrible customer service wrapped in weird karma, making things work for yourself, and best friends coming through in ways they ALWAYS have, with small steps for your child and huge steps for humankind.

It's just a blanket right? But that blanket was a baby shower gift from a friend that my daughter likes. I tried to buy another but they no longer make it. I tried to have it shipped and give an establishment my money to return my item to me, only to have it be, for lack of a better phrase, as shit show. My best friend selflessly volunteered to go and get it and return it and now I'm left, calm, grateful, highly amused and in no rush for return.

Maybe that blanket lives at Aunt Angela's awaiting for my daughter's triumphant return and will be the story of her six year old self. Maybe that blanket shows up with a Christmas package. Maybe that blanket shows up in October some random ass day because my best friend is sick of looking at it. 

All I know is this, we will never be staying at Holiday Inn again, and with the blanket bumble comes simplistic reminders of ALL THAT WE HAVE. I'm so lucky I have a best friend willing to go that distance in every sense. I'm lucky I have a husband that tried but got distracted and I'm lucky I'm so stubborn and persistent that the blanket didn't end up in a donation bin for no good reason. My daughter is lucky she has a mom who cares about a pink heart and peace sign blanket and that her mom also chose the best person in the world to be her only Aunt Angela and drive to fetch that thing.

These are my Thursday thoughts! We are so close to Friday!